First Code Academy Customer Service Comm

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First Code Academy: Customer Service and Community Associate

About First Code

First Code Academy is empowering Asia’s next generation to become creators of technology through teaching kids from age 6 to 18 about programming, design and entrepreneurship. Since 2013, we have taught 4,000+ students in various Asian cities and we continue to expand our global presence. We believe that it takes a team to build something big; if you have a love for technology and want to make a meaningful impact in next generation’s education, join us now!

About the Role

You are passionate about delivering amazing customer experience and understand that each interaction with the customer is an opportunity to build a long term relationship.
You celebrate and grasp any opportunity to make a WOW experience to our customers.
You are effective in your communication and are attuned to the customer’s need, both through verbal and nonverbal cues.
You observe details in your environment and delight in finding ways to make things better.

Responsibilities

Be the face of First Code at reception and greet students, parents, and guests with a warm and friendly welcome
Show empathy and offer help to parents and students
Answer walk-in, phone call, and email type of customers’ enquiries in a professional manner, including understanding our students’ profile, explaining our course offerings, and advising on students’ progression
Be the advocate for students and parents and highlight customers’ feedback in enhancing student’s overall learning experience
Be the voice of First Code’s campus operations by participating in discussions of strategic planning and campus efficiency
Plan and host community events to increase awareness of kid’s coding education and foster an engaging group of passionate technology educators
Work closely with Marketing team to develop the latest offerings and promotional plan
Conduct regular daily checking on our campus facilities

Requirements

Minimum 3 years relevant working experience in customer service function, experience in hospitality industry is an advantage
Cheerful, independent, proactive, meticulous, flexible and able to work in a fast paced working environment
Exceptional Interpersonal and communication skills
Extremely detail oriented
Excellent at prioritizing and executing quickly on high-priority projects
Excellent command of spoken English and Cantonese
Customer-oriented with pleasant manner and patient for dealing with kids
Have a deep understanding of the First Code community and a passion for the mission of First Code Academy.
Immediate available is highly preferred

Benefits

Join us in revolutionizing the concept of education in Asia
Shape the direction of First Code Academy and be part of it from day 1
Be a part of a compassionate team that treats you like family and emphasizes open communication
Be part of the fun - our Summer 2016 video :) https://youtu.be/6PJUnLfQffg

Monthly learning and gym reimbursement and plenty of team activities and lunches
Participate in our CSR initiatives such as the Google CS First program, where we link up with local community and teach underprivileged or ethnic minority kids coding.
Join our monthly TGIFCS (Thank God It’s First Code Saturday) and mingle with our friends in the coding education community.
Get involved in large scale events such as AppJamming Summit (http://appjammingsummit.org/), a regional app competition for kids from age 8 to 16 to showcase their app creation. We host Semi-Finals in Hong Kong and Singapore and a Final in Hong Kong with students joining us from all over Asia.
Take part in our Ninjas Coding Series where we get together and talk about coding and work on exercises to brush up our coding skills.

APPLY NOW: https://firstcode.workable.com/jobs/326814/candidates/new