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First Code Academy: Customer Service and Community Associate
About First Code
First Code Academy is empowering Asia’s next generation to become creators of technology through teaching kids from age 6 to 18 about programming, design and entrepreneurship. Since 2013, we have taught 4,000+ students in various Asian cities and we continue to expand our global presence. We believe that it takes a team to build something big; if you have a love for technology and want to make a meaningful impact in next generation’s education, join us now!
About the Role
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You are passionate about delivering amazing customer experience and understand that each interaction with the customer is an opportunity to build a long term relationship.
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You celebrate and grasp any opportunity to make a WOW experience to our customers.
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You are effective in your communication and are attuned to the customer’s need, both through verbal and nonverbal cues.
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You observe details in your environment and delight in finding ways to make things better.
Responsibilities
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Be the face of First Code at reception and greet students, parents, and guests with a warm and friendly welcome
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Show empathy and offer help to parents and students
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Answer walk-in, phone call, and email type of customers’ enquiries in a professional manner, including understanding our students’ profile, explaining our course offerings, and advising on students’ progression
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Be the advocate for students and parents and highlight customers’ feedback in enhancing student’s overall learning experience
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Be the voice of First Code’s campus operations by participating in discussions of strategic planning and campus efficiency
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Plan and host community events to increase awareness of kid’s coding education and foster an engaging group of passionate technology educators
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Work closely with Marketing team to develop the latest offerings and promotional plan
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Conduct regular daily checking on our campus facilities
Requirements
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Minimum 3 years relevant working experience in customer service function, experience in hospitality industry is an advantage
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Cheerful, independent, proactive, meticulous, flexible and able to work in a fast paced working environment
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Exceptional Interpersonal and communication skills
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Extremely detail oriented
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Excellent at prioritizing and executing quickly on high-priority projects
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Excellent command of spoken English and Cantonese
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Customer-oriented with pleasant manner and patient for dealing with kids
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Have a deep understanding of the First Code community and a passion for the mission of First Code Academy.
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Immediate available is highly preferred
Benefits
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Join us in revolutionizing the concept of education in Asia
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Shape the direction of First Code Academy and be part of it from day 1
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Be a part of a compassionate team that treats you like family and emphasizes open communication
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Be part of the fun - our Summer 2016 video :) https://youtu.be/6PJUnLfQffg

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Monthly learning and gym reimbursement and plenty of team activities and lunches
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Participate in our CSR initiatives such as the Google CS First program, where we link up with local community and teach underprivileged or ethnic minority kids coding.
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Join our monthly TGIFCS (Thank God It’s First Code Saturday) and mingle with our friends in the coding education community.
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Get involved in large scale events such as AppJamming Summit (http://appjammingsummit.org/), a regional app competition for kids from age 8 to 16 to showcase their app creation. We host Semi-Finals in Hong Kong and Singapore and a Final in Hong Kong with students joining us from all over Asia.
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Take part in our Ninjas Coding Series where we get together and talk about coding and work on exercises to brush up our coding skills.
APPLY NOW: https://firstcode.workable.com/jobs/326814/candidates/new