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First Code Academy: Customer Service and Community Associate

About First Code

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First Code Academy is empowering Asia’s next generation to become creators of technology through teaching kids from age 6 to 18 about programming, design and entrepreneurship. Since 2013, we have taught 4,000+ students in various Asian cities and we continue to expand our global presence. We believe that it takes a team to build something big; if you have a love for technology and want to make a meaningful impact in next generation’s education, join us now!

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About the Role

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  • You are passionate about delivering amazing customer experience and understand that each interaction with the customer is an opportunity to build a long term relationship.

  • You celebrate and grasp any opportunity to make a WOW experience to our customers.

  • You are effective in your communication and are attuned to the customer’s need, both through verbal and nonverbal cues.

  • You observe details in your environment and delight in finding ways to make things better.

 

Responsibilities

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  • Be the face of First Code at reception and greet students, parents, and guests with a warm and friendly welcome

  • Show empathy and offer help to parents and students

  • Answer walk-in, phone call, and email type of customers’ enquiries in a professional manner, including understanding our students’ profile, explaining our course offerings, and advising on students’ progression

  • Be the advocate for students and parents and highlight customers’ feedback in enhancing student’s overall learning experience

  • Be the voice of First Code’s campus operations by participating in discussions of strategic planning and campus efficiency

  • Plan and host community events to increase awareness of kid’s coding education and foster an engaging group of passionate technology educators

  • Work closely with Marketing team to develop the latest offerings and promotional plan

  • Conduct regular daily checking on our campus facilities

 

Requirements 

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  • Minimum 3 years relevant working experience in customer service function, experience in hospitality industry is an advantage

  • Cheerful, independent, proactive, meticulous, flexible and able to work in a fast paced working environment

  • Exceptional Interpersonal and communication skills

  • Extremely detail oriented

  • Excellent at prioritizing and executing quickly on high-priority projects

  • Excellent command of spoken English and Cantonese

  • Customer-oriented with pleasant manner and patient for dealing with kids

  • Have a deep understanding of the First Code community and a passion for the mission of First Code Academy.

  • Immediate available is highly preferred

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Benefits

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  • Join us in revolutionizing the concept of education in Asia

  • Shape the direction of First Code Academy and be part of it from day 1

  • Be a part of a compassionate team that treats you like family and emphasizes open communication

  • Be part of the fun - our Summer 2016 video :) https://youtu.be/6PJUnLfQffg

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  • Monthly learning and gym reimbursement and plenty of team activities and lunches

  • Participate in our CSR initiatives such as the Google CS First program, where we link up with local community and teach underprivileged or ethnic minority kids coding.

  • Join our monthly TGIFCS (Thank God It’s First Code Saturday) and mingle with our friends in the coding education community.

  • Get involved in large scale events such as AppJamming Summit (http://appjammingsummit.org/), a regional app competition for kids from age 8 to 16 to showcase their app creation. We host Semi-Finals in Hong Kong and Singapore and a Final in Hong Kong with students joining us from all over Asia.

  • Take part in our Ninjas Coding Series where we get together and talk about coding and work on exercises to brush up our coding skills.

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APPLY NOW: https://firstcode.workable.com/jobs/326814/candidates/new

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